AXIUM is here to support your production and provide you with comprehensive Technical Support.
Customer Training
Once AXIUM has delivered, installed and tested your solution, our After Sales Support Team offers a variety of services to ensure that your system is performing to specification:
- SOS Service
- Support programs adapted to your needs and budgets
- Optimization
- Fabrication & supply of spare parts
The After Sales Support Team is comprised of in-house electrical, mechanical and robotic technicians and engineers who are invovled with all engineering projects from the first test phases till the final startup and production phases. More importantly, AXIUM is qualified to go one step further to train your personnel on system fundamentals like robot and safety assesment to ensure proper support and system performance.
Technical Documentation
Performance Management
Technical Support
At Axium we know how important your production and downtime are, that’s why we support you on a 24/7 basis. Our engineers can connect remotely to your facility and guide your operator or technician to solve any issues. In USA and Canada, we can support you with our Canadian facility, Mexico and South America with our Mexican office, and in Europe with our Croatian Office. For each installation you will receive professional documentation and all the training support you will require. Our engineers can even support your downline while your technical staff is being trained.
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